FAQ
Questions,answered.
Short, honest answers. If yours isn’t here, write to us.
Automations
What is an automation?
An automation runs one account for you. It plans a month of posts from your brief, writes captions and hashtags, creates the images, waits for approval according to the mode you choose, and publishes on schedule.
Do I need a Character?
No. An automation can use one of your Characters, a connected Higgsfield Character (beta), or no person at all — brand, product, topic and faceless automations are supported.
Will anything be posted without my approval?
Only if you choose so. “I post myself” and “Publish what I approve” never publish anything you didn’t approve. “Publish unless I object” approves posts that pass automated checks about one hour before their time unless you reject them; it is off by default and only on plans that include it.
Can it make videos or Reels?
Automations create image posts today. Video is not available yet.
Instagram and connections
Which platforms are supported?
Instagram, connected through its official API.
What kind of Instagram account do I need?
An Instagram Professional account — Business or Creator. Personal accounts can’t be connected through Instagram’s API.
What can Yarneen see on my Instagram?
Your account ID, username and account type, the posts it publishes for you, and insights (views, reach, likes, comments, saves and shares) for those posts. It never sees your password, your DMs or your followers’ personal data, and it doesn’t store posts you didn’t publish through Yarneen.
How do I disconnect?
Creators → Connections → Disconnect. We delete the access tokens immediately and cancel unpublished posts. You can also remove the app in Instagram (Settings → Apps and websites).
Characters and content
Can a Character be a real person?
Characters are meant to be fictional. A real person is allowed only if it’s you, or an adult who gave you explicit permission, where the feature allows it. Public figures are not allowed.
Are my Characters and images private?
Yes. Characters, character models and generated images are private to your account, and we don’t use them to train models for anyone else.
What content is not allowed?
Sexual or explicit content, anything involving minors, impersonation, hate, harassment, and anything illegal or harmful. Every Character must be an adult.
Credits and billing
How does pricing work?
You use credits. Plans include credits each billing period, and you can buy one-time packages. The cost of each job is shown before it starts.
What happens to credits if something fails?
Credits are held when a job starts and only charged when it succeeds. If it fails or you cancel it, they’re returned automatically.
Can I cancel my subscription?
Yes, at any time. Your plan stays active until the end of the current billing period.
Do you store my card details?
No. Payments are handled by Stripe; we never see or store your full card number.
Privacy and data
Can I delete my account and data?
Yes. Download your data or delete your account from Settings → Privacy. See the Data deletion page for every option, including Instagram data.
Who processes my data?
We use hosting, database, storage, email, payment and GPU providers to run Yarneen AI. The Privacy Policy lists each one and what it receives.
Affiliates
How does the affiliate program work?
Apply from your dashboard. Once approved, share your referral link and earn commission on purchases made by the customers you refer.
When are commissions paid?
After an approval period that allows for refunds, once you reach the minimum payout amount.
Set up your first Automation.
Create an account in a minute. Connect accounts when you’re ready.